Payment Policy

Accepted Payment Methods

At MoveOnPack, we strive to provide secure and convenient payment options for our customers. We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Debit Cards
  • Bank Transfers (for orders over CAD 500)

PayPal Payments

When choosing PayPal as your payment method:

  • You will be redirected to the secure PayPal payment page
  • Log in with your PayPal credentials to confirm the payment
  • Non-PayPal account holders can still pay using the "Pay with Debit/Credit Card" option
  • Your order will be shipped to the address registered with your PayPal account unless specified otherwise
  • PayPal transactions are processed in Canadian Dollars (CAD)

Security Measures

Your payment security is our top priority. We implement the following measures:

  • SSL encryption for all payment transactions
  • PCI DSS compliance for credit card processing
  • Secure payment gateway integration
  • Regular security audits and updates
  • No storage of sensitive payment information on our servers

Billing Information

Please ensure:

  • All billing information matches your payment card details
  • Your billing address is current and accurate
  • You provide a valid phone number for payment verification if needed
  • Your email address is correct for receiving payment confirmations

Order Processing

Our order processing procedures include:

  • Immediate payment verification
  • Order confirmation email within 1 hour
  • Processing time of 1-2 business days
  • Shipping notification with tracking information

Currency and Pricing

Important information about our pricing:

  • All prices are listed in Canadian Dollars (CAD)
  • International orders may incur currency conversion fees
  • Prices include GST/HST where applicable
  • Shipping costs are calculated at checkout

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at ask@moveonpack.com
  • Call us at +1 (416) 782-2843 during business hours
  • Visit our store at 216 Roselawn Ave, Toronto, ON M4R 1E9

Refund Policy

Our refund process includes:

  • Refunds processed within 5-7 business days
  • Original payment method used for refunds
  • Shipping costs refunded for defective items
  • Full refund for cancelled orders before shipping

For detailed information about returns and refunds, please visit our Returns Policy page.

Business Accounts

For business purchases:

  • Corporate account options available
  • Purchase order acceptance for registered businesses
  • Net-30 terms available for qualified accounts
  • Bulk order discounts

Contact our business sales team for more information about corporate accounts and volume pricing.

Contact Information

For payment-related inquiries:

  • Email: ask@moveonpack.com
  • Phone: +1 (416) 782-2843
  • Address: 216 Roselawn Ave, Toronto, ON M4R 1E9, Canada
  • Business Hours: Monday-Friday 10:00 AM - 7:00 PM EST